Better Business Bureau - Arbitration, Mediation, and Consumer Complaints
1337 North Front Street, Harrisburg, PA 17102
Eligibility
Hours
Voice
Application process
Mail, telephone, walk-in, website; Complaints for any area can be filed on internet, must have the zip code of business that is subject of the complaint
Fees
No charge for services
Service area
Adams, PA
Berks, PA
Cumberland, PA
Dauphin, PA
Franklin, PA
Fulton, PA
Juniata, PA
Lancaster, PA
Lebanon, PA
Lehigh, PA
Mifflin, PA
Northampton, PA
Perry, PA
Philadelphia, PA
Washington, PA
York, PA
Description
Provides various services for businesses and consumers, including: * Information on complaints filed against charitable organizations or contractors for questionable or illegal practices * Information about companies * Resolution of complaints against companies (all complaints must be in writing) or filed online * Information on being a good consumer * Information on charitable organizations * Arbitration * Mediation * Speakers * The Auto Line handles complaints on all new GM cars, Volkswagens, Audis, Hyundai, Nissans, Hondas, Peugeots, Saturns, Infinities, Porsche, Ford, Saabs, and Acuras under warranty. * Accepts reports on suspected scam operations. Some of the more common scams involve home improvement, work from home, investment schemes, and postal fraud.
Providing organization
Better Business Bureau
Monitors business performance, provides consumers with independent information about businesses and charities and attempts to resolve consumer complaints.