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Program that investigates and attempts to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.

Program that investigates and attempts to resolve complaints made by or on behalf of residents of nursing facilities, residential care homes, assisted living facilities and other supervised living facilities for older adults. The program also promotes policies and practices that improve the quality of life, health, safety, welfare and rights of residents; monitors laws, regulations and policies that affect those who live in long-term care facilities; provides the public with information about long-term care options; and promotes the development of consumer organizations concerned about long-term care. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long term care system.

Investigates and finds a resolution to complaints about nursing facilities and personal care homes. Provides answers to questions about billing and charges, including those covered by Medicare and Medicaid. Supports appeals regarding transfers, discharges, discontinuance, or changes in service.

Provide advocacy that protects the health, safety, welfare and rights of individuals receiving long term care. Assistance is available to mediate resident's concerns with nursing homes, personal care homes, assisted living facilities and community-based services. Trained staff and volunteers promote the program, visit residents and identify concerns.

Provides support and services to enable older adults to continue to live in their homes and communities. Services may include Care Management, Assessment, Protective Services, Information and Assistance, PA MEDI (Insurance Counseling), Health and Wellness Programs, adult day services, in home meals, personal emergency response system, personal care, transportation, and caregiver support. The agency also has 5 Senior Centers throughout the County in which participants can enjoy a Congregate Meal and Programming.

Provides advocates for residents in long-term care facilities, assist them in resolving their complaints, and help ensure their rights are protected.

Investigates and resolves complaints made by or on behalf of older adults living in long term care facilities or receiving long term care services in their homes. The Ombudsman protects the identity of complainants upon request and respects confidentiality.

Helps individuals residing in long-term care facilities such as nursing homes and personal care homes resolve issues or concerns they may have about the quality of care they receive. The Ombudsman is a trained individual who serves as a resident advocate and works with residents and facility staff to promote quality of care and quality of life within the long-term care setting. Also provides information and education relating to "Resident Rights" and long-term care services.

Helps consumers voice concerns and exercise their rights regarding long-term care services. An ombudsman is trained and certified by the Pennsylvania Department of Aging in the investigation and resolution of complaints made by, or on behalf of, consumers of long-term care services.

Investigates complaints from nursing home residents and facilities regarding the denial of residents' rights.

The obudsman program investigates and resolves complaints made on behalf of older individuals living in long term care facilities

Committed to supporting and empowering the well being of adults of all ages, residing in Lehigh County. Information and assistance is provided to enable individuals to remain active, healthy, productive and independent in their community. Senior Services include: - PA MEDI - Adult day care - Assessment - Care Management - Caregiver Support Program - Cedarview Apartments - Health and Wellness - Homemaker/home support (18-59 years of age) - Housing case management/housing assistance - Information and assistance - Neighborhood senior centers - PA LINK to Aging and Disability Resources (www.lehighnorthamptonlink.org) - Ombudsman program - Personal care - Protective services - Transportation https://www.lehighcounty.org/Departments/Human-Services/Aging-and-Adult-Services/Programs/Information-and-Assistance">Click here to find information on subsidized housing, home health care, personal care homes, nursing homes, retirement communities, etc

Investigates and resolves complaints for both long-term care providers and consumers of long-term services. Providers include nursing homes, licensed personal care homes, formal and informal providers of in-home services. Consumers include those residing in facilities or in the community.

Provides trained individuals who help protect the rights of older Pennsylvanians. Provides information, answers questions, investigates complaints, and offers assistance in resolving problems about quality of care or treatment in nursing facilities, personal care board homes, domiciliary care homes, and older adult daily living centers in Philadelphia.

Advocates for the rights of individuals. Investigates and resolves complaints from seniors living in long-term care facilities, including nursing homes, domiciliary homes, assisted living, personal care homes, adult day care, and in-home long-term care services. Offers representatives who visit the residents in their homes and answer questions about billing, concerns about a long-term care service provider, and appeals regarding transfers, discharges, discontinuance, or changes in services.

Advocates for and protects the rights of older adults receiving or denied long-term care services in nursing homes, assisted living, adult day centers, domiciliary care homes, personal care boarding homes, or their own homes.

Serves as a free, confidential service for residents of long-term care facilities to advocate for their rights and resolve complaints about quality of care and facility issues.

Advocates for and protects the rights of older persons receiving long-term care services. Receive, investigate, and resolve complaints on behalf of individuals. Trained staff or volunteers are available to act as an impartial mediator to address concerns.

Offers long term care ombudsman programs to actively advocate for individuals receiving long-term care services.

Offers free, confidential services to residents of long-term care facilities, resolving individual complaints and issues regarding resident rights, quality of care, medications, privacy needs, etc.

Provides legal advocates for low-income individuals and families. NPLS helps people establish eligibility for public benefits, protect themselves from domestic violence, gain access to healthcare and avoid loss of housing due to uninhabitability, eviction or foreclosure. Also provides self-help materials, trainings and community workshops on a range of legal issues.

Receives, investigates and resolves consumer complaints made by or on behalf of older residents of nursing homes, personal care homes, domiciliary care homes and home health care agencies.

Provides assistance to recipients of mental health and/or substance use services through the network of Beacon Health Options (f/k/a Value Behavioral Health of Pennsylvania). The Ombudsman helps educate individuals about their rights and responsibilities as it relates to behavioral health treatment and helps to resolve issues through complaint and grievance procedures.

Serves as an advocate for the rights of residents of long-term care facilities. The program investigates and seeks local solutions to complaints of residents and their families.

Ombudsman works with residents of nursing homes and personal care homes to promote their quality of life and encourage self-resolution of problems so that residents can maintain the highest level of independence they are capable of. The program also reduces the social isolation many people experience when living in long term care facilities.