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Mental Health America of Southwestern Pennsylvania - Mental Health Ombudsman

Provides ombudsman services for mental health consumers to file complaints. Assists with filing complaints or grievances, acts as a liaison between the individual or family and the Managed Care Organization, and provides support in addressing concerns with behavioral health services.

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Lawrence County C.A.R.E.S. - Lawrence County Consumer / Family Satisfaction Team

Provides a confidential means for consumers to report concerns and increase their level of satisfaction involving the behavioral health services they receive.

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NAMI Keystone Pennsylvania - CART of Allegheny County (Consumer Action Response Team)

Interviews consumers who have received behavioral health services to monitor consumer and family satisfaction with services.

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