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Handles complaints of discrimination based on race, color, religion, national origin, place of birth, citizenship or immigration status (public accommodations and housing only), ancestry, sex, sexual orientation, familial status (housing only), age (employment only), handicap/disability, use of a support animal, protective and cultural hair textures and hairstyles, status as a victim of domestic violence, pregnancy (including partners of pregnant people), childbirth, or related medical conditions and events (employment only), medical marijuana patients (employment only), and gender identity/expression in the areas of employment, housing, and public accommodations and the provision of city services including the police. Provides training regarding civil rights and responsibilities.

Protects and enhances the civil rights of people of color. Also advocates for equity and fairness in housing, employment, voting, political representation, education, health, and other areas of citizenship.

Investigates claims of illegal discrimination in the workplace, in housing and property, and in public places and spaces within the City of Philadelphia.